Terms of Service

By registering for, accessing or using Terasetia (the “Service”), you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation.

If you do not agree to these Terms, do not use the Service.

Terasetia provides a software platform for WhatsApp Business messaging, including broadcasts, inbox, CRM, templates, AI chatbot, wallet-based usage and related features. WhatsApp message delivery is facilitated through AiSensy and the WhatsApp Business API, subject to their terms and Meta's policies.

We may modify, suspend or discontinue features with reasonable notice where practicable. We do not guarantee uninterrupted availability and may perform maintenance that temporarily affects access.

• You must provide accurate registration information and keep it up to date
• You are responsible for all activity under your account and for safeguarding credentials
• You must notify us promptly of unauthorised access
• Team members you invite must comply with these Terms
• We may suspend accounts that appear compromised or used in violation of these Terms

You agree not to use the Service to:

• Send spam, unsolicited marketing or messages without valid consent where required
• Harass, threaten, defraud or impersonate others
• Distribute malware, illegal content or content that infringes intellectual property
• Circumvent opt-out, suppression or block lists
• Repeatedly re-send the same message to the same recipients, or send at a volume or frequency that puts the sending number's quality rating or the Service at risk
• Violate WhatsApp Business Policy, Meta terms or applicable telecommunications and marketing laws
• Scrape, reverse engineer or overload the Service without permission
• Resell or sublicense the Service except as expressly permitted

You are solely responsible for the content of messages you send and for maintaining records of recipient consent. Marketing messages must use approved templates and honour unsubscribe requests (including STOP / opt-out keywords) without delay. We may pause or limit sending that appears to breach this section, or that puts your number's quality rating at risk, while we look into it.

Your use of WhatsApp messaging features is also subject to WhatsApp Business Terms, Meta policies and AiSensy's terms. Template approval, quality ratings, number status and conversation pricing are controlled by Meta and may change without notice.

Terasetia is not responsible for actions taken by Meta, WhatsApp or AiSensy — including message rejection, account restrictions or policy enforcement — though we will make reasonable efforts to help you understand and resolve issues.

• Free and paid plans are described on our Pricing page and may change with notice
• Paid subscriptions renew automatically unless cancelled before the renewal date
• Broadcast and AI usage may consume prepaid wallet tokens in addition to subscription fees
• WhatsApp messaging fees set by Meta — for template messages, and for replies beyond each WhatsApp number's monthly free allowance — are charged to your prepaid Broadcast wallet at Terasetia's rates shown in the app, which may differ from Meta's own rates
• These fees apply to every billable message sent from your account, including messages sent by automations you set up (flows, Sequences, TeraAI and API integrations), and to each re-send to the same recipients
• Choosing a particular audience, such as contacts with an open 24-hour chat, does not change the fee: a template message is charged at the template rate wherever it is sent, while free-form replies are charged only after each WhatsApp number's monthly free allowance
• If Meta or AiSensy change their pricing or free allowances, Terasetia may adjust its rates; the current rates are always shown in the app
• If your Broadcast wallet cannot cover a billable message, sending of billable messages (including replies to customers) may be paused until you top up
• Fees are generally non-refundable except where required by law or explicitly stated
• Failure to pay may result in downgrade, suspension or termination of access

See Pricing for current plan details.

You retain ownership of content and customer data you submit to the Service. You grant us a limited licence to host, process and transmit that data solely to provide and improve the Service, as described in our Privacy Policy.

You warrant that you have all necessary rights and consents to upload and message your contacts. You must not upload sensitive personal data unless you have a lawful basis and appropriate safeguards.

AI-generated replies are provided as a tool to assist your team. Outputs may be inaccurate or incomplete. You are responsible for reviewing AI behaviour, configuring privacy mode appropriately, and ensuring automated messages comply with law and WhatsApp policies.

Do not rely on AI for legal, medical, financial or other professional advice without human review.

Terasetia, its branding, software and documentation are owned by us or our licensors. These Terms do not grant you any rights to our trademarks or source code except the limited right to use the Service as intended.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

We do not warrant that messages will be delivered, that templates will be approved, or that the Service will be error-free or uninterrupted.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TERASETIA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) RM 500, EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.

You agree to indemnify and hold harmless Terasetia from claims, damages and expenses (including reasonable legal fees) arising from your use of the Service, your message content, violation of these Terms, or infringement of third-party rights — including complaints from recipients or enforcement actions related to your messaging practices.

You may stop using the Service and cancel your subscription at any time through account settings or by contacting support.

We may suspend or terminate access immediately if you breach these Terms, pose a security risk, or if required by law or by WhatsApp/Meta policy. Upon termination, your right to use the Service ceases; provisions that by nature should survive (including liability limits, indemnity and governing law) will remain in effect.

These Terms are governed by the laws of Malaysia. Any dispute shall be subject to the exclusive jurisdiction of the courts of Malaysia, without prejudice to mandatory consumer protection rights in your jurisdiction where applicable.

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Material changes may be communicated by email or in-app notice. Continued use after changes become effective constitutes acceptance.

Questions about these Terms: support@terasetia.com. Learn more about Terasetia.